We gladly accept returns and exchanges on full-price, unworn items within 15 days of delivery.

Return Eligibility

To be eligible for a return or exchange, your item must:

• Be unworn, unused, clean, and in its original condition.
• Have all original tags attached.
• Be initiated within 15 days of delivery.
• Be postmarked within 7 days after your return is approved.

Items that show signs of wear, have been washed, are damaged, have strong odors (such as smoke, perfume, or detergent), or do not match the return information provided cannot be accepted.

Return Shipping

• Refunds: Customers are responsible for return shipping costs.
• Exchanges/Store Credit: We provide free return shipping within the U.S.

Exchange Policy

• We allow one exchange per order.
• Once an item has been exchanged, it is considered final sale and cannot be exchanged or returned again.

Final Sale Items

The following items are not eligible for return or exchange:

• Underwear (for hygiene reasons)
• Sale items discounted over 15% or marked Final Sale
• Custom embroidered items
• Items purchased using select promotional discount codes (when stated in the promotion or email)

Bundle Discount Orders

Items purchased as part of a bundle discount are not eligible for refunds. They may be exchanged (one exchange per order) or returned for store credit, provided they meet the eligibility requirements above.

Thank you for understanding and helping us maintain the quality of our products for every customer!

International Returns

• Return items at your own expense using tracked shipping.
• We'll issue a refund or store credit (minus original shipping).
• We're not responsible for lost international returns.

Please email our customer service team at info@ratboi.com for assistance with an international return.

Refunds are processed within 5–10 business days of receiving your return.

Shipping costs are deducted from refunds to the original payment method.

Exchanges and store credit returns ship free within the U.S.

1. Go to our returns portal.
2. Enter your order number and shipping zip code.
3. Select the items you'd like to return.
4. Choose refund, exchange, or store credit and submit your request.
5. Receive your return label and packing slip via email.
6. Pack your item, include the packing slip, and attach the return label.
7. Drop your package off at any USPS location within 7 days.

Please use our return label—we can't track or refund returns sent another way.

Orders ship within 1–4 business days from California. Tracking information is emailed once your order ships.

U.S. Shipping

• $8.50 Flat Rate (USPS First Class)
• $30 Expedited Shipping
• Free shipping on orders over $200

International Shipping (DHL Express)

• Australia – $22
• Middle East – $35
• Canada & Mexico – $20
• All other countries – $25–35

International customers are responsible for duties and taxes. DHL will contact you if payment is required.

Unclaimed, refused, or undeliverable packages are non-refundable. Remote delivery locations may incur additional shipping charges.

DHL Express shipments are typically delivered within 5 business days; however, delivery dates are estimates only and are not guaranteed. We cannot expedite international shipments or control delays once packages are in transit.

RAT BOI is not responsible for shipping delays, lost or damaged packages, or incorrect addresses provided at checkout if package protection is not purchased. Please verify your shipping information before placing your order.

Package protection covers lost or missing deliveries. If your package is marked delivered but cannot be located, you may file a claim through our returns portal.

If the item is no longer available, we'll issue a refund to your original payment method or offer store credit. Please allow 3–5 business days for our team to review your claim.