We accept returns and exchanges on full-price, unworn items within 15 days of delivery.

To qualify:
- Items must be unused and in original condition with all tags
- Returns must be postmarked within 7 days of initiating
- Customers cover return shipping for refunds
- Free return shipping provided for U.S. exchanges or store credit
- We allow one exchange per order. Once an item has been exchanged it is considered final sale and cannot be exchanged again.

Final sale (not returnable):
- Underwear (personal items are final sale for sanitary reasons)
- Sale items
- Custom embroidery
- Items bought with certain discount codes (noted in promotional emails)
- Bundle discount items (exchange or store credit only)

Returns must be clean, undamaged, and in original condition. We’re unable to accept items that show signs of wear, have strong odors, or don’t match the return details provided. Thank you for understanding!

Refunds are processed within 5–10 business days of receiving your return.

Shipping costs are deducted from refunds to the original payment method.

Exchanges and store credit returns ship free within the U.S.

1. Go to our returns portal
2. Enter your order number and shipping zip code
3. Select the items you’d like to return
4. Choose refund, exchange, or store credit and submit feedback
5. Receive a return label and packing slip via email
6. Pack your item, include the slip, attach the label
7. Drop it off at any USPS within 7 days

Please use our label — we can’t track or refund returns sent another way.

International customers:
- Return items at your own expense using tracked shipping
- We’ll issue a refund or store credit (minus original shipping)
- We’re not responsible for lost international returns

Orders ship within 1–4 business days from California. You’ll get tracking info via email.

U.S. Shipping:
- $8.50 flat rate (USPS First Class)
- $30 expedited
- Free on orders over $150

International Shipping (DHL):
- Australia: $22
- Middle East: $35
- Canada/Mexico: $20
- All others: $25

Customers are responsible for duties and taxes. DHL will contact you if payment is required.

Unclaimed, refused, or undeliverable packages are not refundable. Remote areas may incur extra shipping fees.

RAT BOI is not responsible for shipping delays, lost or damaged packages, or incorrect addresses provided at checkout. Please double-check your shipping info and track your order to ensure safe delivery.